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Privacy Policy



This privacy policy sets out how Stitches (“we”) use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please read this policy carefully and check it periodically since it may change from time to time.

1. What we collect

Information is collected from you when you register with us such as your name and contact information including e-mail address, billing and delivery addresses and telephone number. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. You will be asked to accept our cookies policy when you first enter the website.  

2. What we do with the information we gather?

We process personal information to enable us to sell, advertise our products, post our orders, maintain our own accounts/records and administer our website.

3. Who may the information be shared with?

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. Where necessary or required we share information with:

  • Customers

  • Service providers (mainly third party services such as Royal Mail and payment services)

To restrict the use of your personal information, please see ‘controlling your personal information’ below.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and policies to safeguard and secure the information we collect online.

5. Controlling your personal information

If you would like a copy of the information held on you please email us at or submit a form through the ‘Contact Us‘ page. If you believe that any information we are holding on you is incorrect or incomplete or you wish your personal data to be removed or its use restricted, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect or remove or restrict its use, as requested. You also have the right to object to the processing of your personal data. In this instance you can contact us via the above methods. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

6. How We Use Cookies

You will be asked to accept our cookies policy when you first enter our website. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie enables your basket of goods and checkout to be managed. It also helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Some other examples include:​

  • If you create an account with us, the login page will set a temporary cookie to determine if your browser accepts cookies, this contains no personal data and is discarded when you close your browser.

  • When logging in, several cookies save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information about deleting or controlling cookies is available at Please note that by deleting cookies or disabling future cookies you may not be able to use certain parts or take full advantage of this website. If you have any questions about the cookies we use please contact us.

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